by Brian Hare, CPA, CGMA | May 23, 2018 | Business
When business people speak of innovation, the focus is usually on a pioneering product or state-of-the-art service that will “revolutionize the industry.” But innovation can apply to any aspect of your company — including customer service. Many business owners...
by Brian Hare, CPA, CGMA | Apr 24, 2017 | Business
Just about every business intends to provide exceptional customer service. And though many claim their customer service is exceptional, very few can back up that assertion. After all, once a company has established a baseline level of success in interacting with...
